Terms & Conditions

1. Company Information

This website is operated by HISING GLOBAL SDN BHD, Malaysia. HISING GLOBAL SDN BHD is a subsidiary and authorized distribution company under G KARA TECHNOLOGY SDN BHD. HISING products, trademarks, PPM copyright-related licensing, MCMC-related registration or certification documents are registered under G KARA TECHNOLOGY SDN BHD. HISING GLOBAL SDN BHD is authorized to distribute, wholesale, sell, collect payment and provide customer support for HISING products in Malaysia.

2. Products and Services

We provide karaoke systems, professional audio equipment, digital entertainment products, related services, warranty support and software or song update services where applicable.

3. Product Information

We try our best to ensure that product descriptions, prices, images and availability are accurate. However, product specifications, stock availability and pricing may change without prior notice.

4. Orders

Orders are subject to product availability and payment confirmation. We reserve the right to cancel, reject or refund any order due to incorrect pricing, stock issues, suspicious transactions, system errors or other valid business reasons.

5. Payment

Payment may be made through approved payment gateways, bank transfer or other payment methods provided on our website. Orders will only be processed after payment is confirmed. Payment may be collected by HISING GLOBAL SDN BHD as the authorized distributor and selling company for HISING products in Malaysia.

6. Delivery

Delivery time may vary depending on location, courier service, product availability and public holidays. Customers must provide accurate shipping details. We are not responsible for delays caused by incorrect addresses, courier delays, natural disasters, public holidays or other circumstances beyond our control.

7. Warranty

Warranty coverage depends on the product type and warranty terms stated at the time of purchase. Warranty does not cover misuse, unauthorized modification, physical damage, water damage, lightning damage, improper installation, negligence or damage caused by third-party accessories.

8. Software, Song Updates and Digital Services

Certain HISING products may include software, song updates or digital entertainment services. These services may be subject to technical availability, copyright-related conditions and service terms.

9. Returns and Refunds

Refunds and returns are subject to our Refund & Return Policy. Digital services, song updates, installation fees, customization fees and used products may not be refundable unless approved by us or required by law.

10. Account Responsibility

Customers are responsible for maintaining the confidentiality of their login details and account activities. Please notify us immediately if you suspect unauthorized access to your account.

11. Intellectual Property

Product names, trademarks, logos, images, software, content and related intellectual property belong to their respective owners. HISING product-related trademarks and registrations may be owned or registered under G KARA TECHNOLOGY SDN BHD.

12. Limitation of Liability

HISING GLOBAL SDN BHD shall not be liable for indirect loss, loss of business, loss of data, loss of profit or damages arising from misuse of products, website services, delayed delivery or third-party service interruptions.

13. Dispute Resolution

Any dispute should first be resolved by contacting our customer service. If the matter cannot be resolved, it shall be handled according to applicable laws in Malaysia.

14. Contact Information

HISING GLOBAL SDN BHD G-12 Jalan Permai Utama, Pusat Perniagaan Permai Utama, 14000 Bukit Mertajam, Pulau Pinang, Malaysia Phone / WhatsApp: +6012-531 2008 Email: support@hising.com.my Website: www.hising.com.my

Last updated: 17 Jun 2026